Question 1

Can I customize Daisor for my lab size?

Accepted Answer

Yes. The platform scales to match your operational footprint — from small labs to multi-site environments.

Question 2

How long does onboarding take?

Accepted Answer

Most labs can go live in 1–3 days, depending on the complexity of their process.

Question 3

Is data stored securely?

Accepted Answer

Yes. The platform is hosted on enterprise-grade cloud infrastructure with end-to-end encryption, role-based access control, and regular security audits.

Question 4

Does the platform support multi-technician workflows?

Accepted Answer

Yes, cases can be automatically or manually assigned to technicians, with live status visibility and real-time notifications.

Question 5

Can I track case turnaround times and technician performance?

Accepted Answer

Yes, the dashboard provides real-time metrics on processing time, bottlenecks, SLA breaches, and technician utilization.

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