From "Black Hole" Production to Precision Engineering
How a Top Dubai Lab Automated 500+ Monthly Cases
Client Profile
Type
Full-Service Dental Laboratory
Location
Dubai, UAE
Scale
20+ Technicians
Volume
~500 Cases/Month
The Challenge: "Where is that case?"
Despite a talented team, their manual processes began to fracture.
**The Paper Trap:** Reliance on paper job orders meant that if a paper was misplaced, the case effectively vanished.
**Communication Blind Spots:** Updates were buried in chaotic WhatsApp threads or lost in unrecorded landline calls.
**The Visibility Black Hole:** No real-time view of production. Bottlenecks weren't visible until deadlines were missed.
**SLA Breaches:** Without tracking, 'Due Dates' became suggestions rather than promises, leading to frustrated clinics.
The Breaking Point
The lab owners realized they were spending more time fighting fires and searching for lost pans than focusing on quality and growth.
The Solution: End-to-End Digital Transformation
The lab implemented Daisor LMS to replace paper trails with a fully automated digital ecosystem.
Step 1
Unified Intake & Routing
We eliminated manual entry errors. Now, scan job orders are instantly digitized, and the system automatically routes the case to the correct department based on the prescription.
Step 2
The "Pocket" Workbench (Mobile App)
Technicians were equipped with our dedicated iOS/Android Mobile App.
Step 3
AI-Powered Oversight
Instead of reading through dozens of log notes, the Front Desk and Branch Managers now use our AI Summarization. The system analyzes all inputs, comments, and completed steps to provide a 3-sentence snapshot of the case status and highlight immediate actions required.
Key Results: The "After" Scenario
Within the first month of adoption, the lab shifted from reactive chaos to proactive management.
| Metric | The Improvement |
|---|---|
| Turnaround Time (TAT) | Reduced significantly due to automated routing and less idle time |
| Lost Cases | Dropped to Zero. Every case is digitally tracked from intake to delivery |
| Technician Productivity | Increased significantly. Techs spend time designing/layering, not managing admin |
| On-Time Delivery | Achieved high SLA Compliance. Real-time alerts prevent deadline breaches |
Why It Worked
"Before Daisor LMS, we ran the lab on memory and paper. Now, the system runs the logistics, and we focus on the art. The QR code scanning feature alone saved us hours of data entry every week.